Full Job Description

Registered Domiciliary Manager

Job details
£25,000 – £28,000 a year
Job type
Shift and schedule
On call Weekend availability, Night shift, Flexitime, Day shift
Monday to Friday
Entitled to statutory holidays which accumulate with service.

We are looking for a caring, passionate and knowledgeable Registered Manager to join our Team!

About Us

We are a new provider in West Wales and our services include, domiciliary, supported living, day centres, Live-in the Carmarthenshire region.

CTD Care Services Ltd offers a comprehensive range of personal and practical care services. The services are tailored to meet individual needs and can be provided on a short-term or long-term basis. CTD Care Services Ltd provide support and advice to our individuals and their representatives and will ensure that the care is delivered in a safe and respectful manner.

We actively promote the independence, dignity and choice for our clients and customers while promoting staff support and development.

What are we looking for?

We are looking for Registered Manager to assist in the development and growth of the business, whilst maintaining our high standards of person-centred care and manage our care teams efficiently. Ensuring all Care Inspectorate Wales (CIW) regulations are complied with.

Person Specification

You will need to be confident, friendly, and flexible. A forward thinker who can switch to a hands-on approach when necessary. The ideal candidate will have strong communication and problem-solving skills, a proven ability to manage and develop a team to reach our goals. You will have strong knowledge of CIW regulations and compliance, an up to date understanding of the registration of care workers knowledge and how staff can be supported to register in time.

So if you are passionate about providing the best in community care, thrive on developing your team, take pride in your compliance, are compassionate, ambitious and want to be part of one of the UK’s most exciting and fastest growing business, who are going from strength to strength, focusing on their growth and quality of care, then this role is for you.

Job Requirements:

Registered as a Manager with Social Care Wales (SCW)
NVQ Level 4 or QCF Level 5 in Health & Social Care required or
Candidate must be willing to complete Health & Social Care QCF Level 5 within 12 months from completion of probation period
A willingness to complete the AWIF for Managers
Have a minimum of 3 years Domiciliary Care Management
Have great CIW knowledge and Human Resources experience
Have a full UK driving licence and access to your own vehicle
Be highly computer literate and ideally have a Coordinator background or experience
Have excellent organisational and communication skills
Be confident to present in front of people and help with training of new staff

About the Role:

Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures. Be prepared to work flexibly to ensure the safe delivery of the service. Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business. Other responsibilities would include but are not limited to :-

  • Implement quality management and improvement systems
  • Effectively manage complaints and incidents
  • Carry out investigations relating to the quality of the service and use findings to make improvements
  • Adopt processes to ensure quality care is delivered at all times
  • Keep all information about customers, their representatives and families secure and confidential
  • Carrying out competency checks and undertake supervision for staff
  • Carrying out care when needed, or when staff allocation has failed on short notice, to cover the shift so that our customers have their routine services
  • To liaise with health professionals and co-operate with Care Inspectorate Wales inspectors
  • To investigate complaints, take appropriate action and report to the person-in-control and/or the CIW
  • Collaborate with local community, local authority and other commissioners
  • To manage the day-to-day running of the business and to keep the Director(s) regularly updated with weekly up-date reports, highlighting any areas of concern and potential solutions

Although you need to work from your own initiative you will be supported in your role by the Responsible Individual and Director/s.

Your responsibility to the Individuals we support: –

  • To provide all relevant information to prospective new clients and to visit them to conduct assessments
  • Prior to each service commencing make sure a full assessment of each customer’s needs and associated risks is carried out
  • To ensure a care plan is in place within 24 hours of admission and that it is updated accordingly
  • To ensure the highest standard of care to all clients in line with our policies and procedures.
  • To ensure the provision of healthcare arrangements which may include the ordering, recording and, where appropriate, the administration of prescribed medication
  • To ensure the provision of a responsive care service by liaising with the family and client advocates, GP and other health care professionals.
  • To follow local safeguarding guidance and reporting mechanisms to ensure the safety of clients, staff and others
  • Support in all aspects of social inclusion
  • Encourage maintaining of existing relationships with family members and peers to promote social activities

Responsibilities to Staff:

  • To plan and undertake recruitment and selection of new staff, following employment laws and Disclosure and Barring Service
  • Manage the effective recruitment, induction and training of the coordinator(s), supervisor(s), care workers and other support staff.
  • To ensure that all employment legislation is implemented
  • Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care
  • Understand and monitor health and safety in the workplace and in the communities, we support
  • Identify ongoing training needs and ensure staff are up to date with current best practice, ensure training matrix is always updated
  • Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times
  • Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
  • Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles.
  • Carry out appraisals and monitoring of staff performance.
  • Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.


Attend Company events, and maintaining of continuous professional development
Having the Director as your mentor
Performance Bonus
Subsidised mileage in line with regulated mileage claims
Company Pension
Annual Salary Review
Bank Holiday and On-call Rates
Annual leave days